Terms of service

Terms of Service

Welcome to The TuffDog Co!

Thank you for choosing The TuffDog co, By accessing or using our website, you agree to comply with and be bound by the following terms of service. Please read them carefully.

General

  • These terms govern your use of The TuffDog co's website and services.
  • By accessing our website, you agree to these terms. If you do not agree, please do not use our website.

Products

  • We offer durable dog toys in two sizes: Medium and Large.
  • Product descriptions, pricing, and availability are subject to change without notice.

Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse service to anyone for any reason at any time.

Payment

  • We accept payment methods as indicated on our website.
  • Payment must be made at the time of purchase.

Shipping

  • Shipping times are estimates and not guaranteed.
  • Please read our Shipping policy for more details.

Returns and Refunds

  • Please refer to our Returns and Refunds Policy for details on returns and refunds.

Intellectual Property

  • All images on our website, including graphics, logos, and images, is the property of The TuffDog Co or its content suppliers.
  • You may not reproduce, distribute, or use any content without our express written permission.

Limitation of Liability

  • The TuffDog Co is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

Changes to Terms

  • We reserve the right to update these terms at any time. Changes will be posted on our website and are effective immediately.

Terms of use of product: The Tuff Bone:

Disclaimer:

Our durable dog toys are designed with tough chewers in mind and are made from high-quality materials to withstand vigorous play. However, no toy is indestructible, and we cannot guarantee that the toy will last forever. Please be aware that, like all dog toys, they may eventually wear out or break apart with extended use.

For your dog's safety, we strongly recommend that you regularly inspect the toy for signs of wear and tear. If you notice any damage, such as large cracks or large pieces breaking off, please remove the toy from your dog immediately to prevent potential hazards.

By following these guidelines, you can help ensure that playtime remains safe and enjoyable for your furry friend.

Mobile Terms of Service

Last updated: September 16/9/24

The TuffDog co mobile message service is operated by The TuffDog co. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The TuffDog co’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The TuffDog co through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The TuffDog co. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to TheTuffDog or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The TuffDog co mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to TheTuffDog or email support@thetuffdogco.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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