FAQ

 

 Frequently asked questions:

 Shipping info
Standard 2-6 Business days
Express 1-3 Business days

 

 How do I cancel my order?
Contact us at support@thetuffdogco.com.au 

 

 Terms and Conditions:

General

  • These terms govern your use of The TuffDog co's website and services.
  • By accessing our website, you agree to these terms. If you do not agree, please do not use our website.

Products

  • We offer durable dog toys in two sizes: Small and Large.
  • Product descriptions, pricing, and availability are subject to change without notice.

Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse service to anyone for any reason at any time.

Payment

  • We accept payment methods as indicated on our website.
  • Payment must be made at the time of purchase.

Shipping

  • Shipping times are estimates and not guaranteed.
  • Please read our Shipping policy for more details.

Returns and Refunds

  • Please refer to our Returns and Refunds Policy for details on returns and refunds.

Intellectual Property

  • All images on our website, including graphics, logos, and images, is the property of The TuffDog Co or its content suppliers.

Limitation of Liability

  • The The TuffDog Co is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

Changes to Terms

  • We reserve the right to update these terms at any time. Changes will be posted on our website and are effective immediately.

Contact Us

 

 Privacy Policy:

1. Information We Collect

  • We collect information you provide directly to us, such as when you subscribe to an email or sms list, place an order, or contact us.
  • This may include your name, email address, shipping address, payment information, and any other information you choose to provide.

2. How We Use Your Information

  • To process and fulfil your orders.
  • To communicate with you about your orders, updates, and promotional offers ONLY when approved by you. You approve to these terms when signing up to our email/SMS subscription.
  • To improve our website and services.
  • To comply with legal obligations.

3. Sharing Your Information

  • We do not sell or rent your personal information to third parties.
  • We may share your information with trusted service providers who assist us in operating our website and conducting our business.
  • We may also share your information to comply with legal obligations or protect our rights.

4. Your Choices

  • You may update your information at any time.
  • You may opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email.

5. Changes to This Policy

  • We may update this privacy policy from time to time. Changes will be posted on our website and are effective immediately.

 

 

Our Story

The journey began with Trigga, my partner’s Rottweiler, who chewed through just about every toy we bought. Frustrated with the mess and wasted money, I set out to create durable dog toys that could withstand even the strongest chewers.

After testing countless samples, we found the perfect material, a unique, durable compound that Trigga couldn’t destroy. He loved it, and so did we.

At The TuffDog Co we provide tough, high-quality toys that last. Our mission is to give you peace of mind and your dog endless fun.